Giving feedback | Playlistation

Playlistation has four places to talk to the person who builds it: a chat inside the app, a public feedback portal, a roadmap and a changelog. All four are hosted by Featurebase. This page says which one to use for what, and what each one knows about you.

Where to find them

In the app, the links sit at the bottom of the sidebar. On a phone, tap the Account tab in the bottom bar: the same four rows are in the panel that opens.

Row	What it opens
Support	The chat, inside the app. If a reply is waiting, the row shows how many (up to "9+").
Feedback	The public portal, in a new tab.
Roadmap	The portal's roadmap, in a new tab.
Changelog	The portal's changelog, in a new tab.

The portal links open in a new tab so you never lose a playlist you are editing.

The bottom of the app sidebar with the Changelog, Feedback, Roadmap and Support rows — The four feedback links, at the bottom of the sidebar.

The marketing site has the three portal links (Feedback, Roadmap, Changelog) in its footer, and the same chat bubble once you accept cookies there.

The chat

Support opens a conversation with the developer, right in the app. A chat bubble also sits in the bottom corner of the screen (above the tab bar on a phone). Both open the same conversation.

Use the chat for anything about your own account: a playlist stuck in Error, a payment question, a sync that looks wrong, a bug you can reproduce. When you write from the app while signed in, the conversation is tied to your Playlistation account, so you do not need to explain who you are.

Replies are not instant: Playlistation is built and supported by one person. You do not need to keep the app open; the Support row shows a badge when an answer has arrived.

Before writing about a broken playlist, check Troubleshooting. Several of the common causes are ones you can fix yourself.

The chat bubble in the bottom corner of the app, with the conversation panel open — The chat opens in a panel over the app.

The chat needs cookies

The chat only loads after you accept cookies. Featurebase stores a cookie and a few entries in your browser's storage, so Playlistation does not load its script until you say yes. Accept and Refuse are two equal buttons, and either answer is remembered for six months.

You can change your mind at any time in Settings: open the Display section, and under Privacy turn the Cookies switch on or off. Turning it off stops the chat and the usage statistics.

If you refuse, the Support row links to the public portal instead. The portal carries its own chat, so you always have a way to reach the developer.

The Privacy heading of the Display settings section, with the Cookies switch — The Cookies switch in Settings, under Display.

What is shared with Featurebase

When the chat loads after you accept cookies, and when you open a portal link from the app while signed in, the app hands Featurebase a signed token so your messages and posts land on your own record instead of an anonymous visitor. That token carries your Playlistation id, your email, your Spotify display name, your Spotify avatar when you have one, and your language. Nothing else about your library or your playlists is sent.

Anything you type in the chat or post on the portal is processed by Featurebase. See Security and privacy and the privacy policy.

The public portal

The portal lives at playlistation.featurebase.app. It has three tabs: Feedback, Roadmap and Help Center. The Help Center tab is unused; this documentation is the reference. Anyone can read the portal. When you open it from the app, you arrive signed in with your Playlistation account; when you go there directly, the portal offers its own sign-in.

Feedback is the board for ideas and feature requests. Posts can be sorted by New, Top or Trending, searched, and upvoted. Requesting a feature walks through it step by step.
Roadmap shows requests in four columns: Backlog, Next up, In Progress and Done.
Changelog (at /changelog) lists what has shipped. It has a Subscribe to updates link, which is an RSS feed.

The Feedback tab of the Playlistation portal, with the New, Top and Trending sorts and the Create A New Post button — The portal's Feedback board.

Which message goes where

You want to	Use
Report something broken in your account	The chat (Support). Check Troubleshooting first.
Ask how a filter or a plan works	These docs first, then the chat.
Suggest a feature or a change	A post on the portal's Feedback board, so others can vote on it.
Vote for something already suggested	Upvote the post on the portal.
See what is being worked on	The Roadmap.
See what changed recently	The Changelog.
Access, correct or delete your personal data	Email dpo@playlistation.app from the address tied to your Spotify account.

The email address is for privacy requests under the GDPR. It is not a support inbox; use the chat for questions.